Last updated: 05th June 2026

Privacy Policy

Introduction

ActiveX respects your privacy and recognizes the importance of protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile applications, products, and services.

By accessing or using ActiveX services, you consent to the collection and use of your information in accordance with this Privacy Policy.

You may generally browse our website without revealing personal information. We may collect anonymous technical information such as domain names, browser information, and website usage statistics to improve our services.

ActiveX services are intended for individuals aged 18 years and above. If a user is under 18 years of age, the consent of a parent or legal guardian is required before using our services.

Information We Collect

We may collect personal information when you:

• Create an account.
  
• Purchase or register an ActiveX product.
  
• Use ActiveX mobile applications or related services.
  
• Contact customer support.
  
• Subscribe to newsletters or marketing communications.
  
• Participate in surveys, promotions, contests, or events.
  
• Submit warranty registrations or service requests.
  
• Apply for employment opportunities with ActiveX.
  

Personal Information

The information we may collect includes:

• Full name
  
• Email address
  
• Phone number
  
• Address
  
• Date of birth
  
• Gender
  
• Device information
  
• Payment and transaction details
  
• Body composition and wellness data generated through ActiveX products
  
• Any other information voluntarily provided by you
  

Automatically Collected Information

When you access our services, we may automatically collect:

• IP address
  
• Browser type and version
  
• Device identifiers
  
• Operating system
  
• Language preferences
  
• Geographic location information
  
• Usage statistics and analytics
  
• Pages viewed and actions taken
  
• Application logs and crash reports
  
• Push notification interactions
  

How We Use Your Information

We use your information to:

• Create and manage your account.
  
• Provide and improve ActiveX products and services.
  
• Deliver body composition analysis and related insights.
  
• Process payments and transactions.
  
• Provide customer support.
  
• Communicate updates, service information, and security notices.
  
• Personalize user experiences.
  
• Conduct research, analytics, and product development.
  
• Detect and prevent fraud, abuse, and unauthorized activities.
  
• Administer promotions, contests, and loyalty programs.
  
• Comply with legal and regulatory obligations.
  
• Send marketing communications where permitted by law.
  

Information Sharing and Disclosure

We do not sell your personal information.

We may share information with:

Service Providers

Trusted third-party service providers that assist us with:

• Payment processing
  
• Cloud hosting and storage
  
• Customer support
  
• Data analytics
  
• Marketing communications
  
• Fraud detection and prevention
  
• Product delivery and logistics
  

Business Partners

Where necessary to provide services requested by you or to support promotional activities.

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws and regulations.
  
• Respond to legal processes, court orders, or government requests.
  
• Protect the rights, property, and safety of ActiveX, our users, or others.
  
• Investigate fraud, security incidents, or violations of our terms.
  

Corporate Transactions

In connection with a merger, acquisition, restructuring, financing, or sale of company assets.

International Data Transfers

Your information may be stored and processed in countries outside your country of residence. When transferring personal information internationally, ActiveX takes reasonable measures to ensure appropriate safeguards are in place and that data protection standards comparable to applicable laws are maintained.

Data Security

ActiveX employs administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our security measures may include:

• Secure cloud infrastructure
  
• Encryption technologies
  
• Access controls
  
• Regular security monitoring
  
• PCI DSS compliant payment processing where applicable
  

While we strive to protect your information, no transmission method or storage system can be guaranteed to be 100% secure. Users are responsible for maintaining the confidentiality of their account credentials.

Cookies and Tracking Technologies

ActiveX uses cookies and similar technologies to:

• Improve website functionality.
  
• Remember user preferences.
  
• Analyze website traffic and performance.
  
• Personalize content and advertising.
  

Users may control cookie settings through their browser preferences. Disabling cookies may affect the functionality of certain services.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
  
• Correct inaccurate information.
  
• Update your account details.
  
• Object to certain processing activities.
  
• Withdraw consent where applicable.
  
• Unsubscribe from marketing communications.
  
• Request deletion of your personal information.
  

Requests regarding personal information may be submitted to:

Email: enquiry@activex.ai

Account and Data Deletion

ActiveX provides users with the ability to request deletion of their account and associated personal information.

Users may request account deletion by:

• Contacting enquiry@activex.ai, or
  

To protect user privacy and security, ActiveX may require verification of identity before processing a deletion request.

Upon successful verification, ActiveX will permanently delete:

• User account information
  
• Profile information
  
• Body composition records
  
• Personal identifiers
  
• Device information linked exclusively to the account
  
• Other personal information associated with the account
  

Deletion requests are generally processed within 30 days.

Certain information may be retained where necessary for:

• Compliance with legal obligations
  
• Tax and accounting requirements
  
• Fraud prevention and security investigations
  
• Dispute resolution
  
• Enforcement of contractual obligations
  

Any retained information will be securely stored, restricted from normal processing activities, and permanently deleted or anonymized once retention obligations expire.

For account deletion assistance, contact:

Email: enquiry@activex.ai

Data Retention

ActiveX retains personal information only for as long as necessary to:

• Provide requested services.
  
• Maintain business operations.
  
• Comply with legal and regulatory obligations.
  
• Resolve disputes.
  
• Enforce agreements.
  

When information is no longer required, it is securely deleted, anonymized, or destroyed in accordance with applicable laws and internal retention policies.

Third-Party Links

Our website and applications may contain links to third-party websites or services. ActiveX is not responsible for the privacy practices, content, or security of third-party services. Users should review the privacy policies of those services independently.

Changes to This Privacy Policy

ActiveX may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

Continued use of ActiveX services after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact:

ActiveX

Email: enquiry@activex.ai